Privacy Real Adventure

Privacy Notice

Overview

This privacy notice explains how Real Adventure processes your information. If this privacy notice changes in any way, we will display an updated version. By regularly reviewing this page you will ensure you are aware of any changes.

Purpose of processing your personal information

The personal data we collect and hold about you relating to the provision of services by Real Adventure is being processed in order to:

- deliver services and support to you
- manage the services we provide to you
- train and manage the employment of our workers who deliver those services
- help investigate any worries or complaints you have about our services
- keep track of spending on services
- check the quality of services
- to help with research and planning of new services

Information Sharing

We collect information about you to process your service request. If you agree, we also use it to email you about other products and services we think may be of interest to you.
We will not share your information with any third parties outside of Real Adventure Ltd, unless we are required to do so by law.
You can remove consent for us to use the information at any time by contacting us with your request.

Records retention and your rights

We will not keep your information for any longer than it is needed, and will dispose of both paper and electronic records in a secure way. The length of time we need to keep information will depend on the purpose for which it is collected.

Your personal information belongs to you and you have the right to:
be informed of how we will process it
request a copy of what we hold about you and in commonly used electronic format if you wish (if you provided this to us electronically for automated processing, we will return it in the same way)
have it amended if it’s incorrect or incomplete
have it deleted (where we do not have a legal requirement to retain it)
withdraw your consent if you no longer wish us to process
restrict how we process it
object to us using it for marketing or research purposes
object to us using it in relation to a legal task or in the exercise of an official authority

If you would like to access any of the information we hold about you or have concerns regarding the way we have processed your information, please contact:

Real Adventure
Goodhamscales
Selside
Kendal
Cumbria
LA89DS
Tel: 01539 823669
Email: info@real-adventure.co.uk

Compliments, complaints and comments

If you are concerned about what we do with your data, or think something has gone wrong, please contact:

Real Adventure
Goodhamscales
Selside
Kendal
Cumbria
LA89DS
Tel: 01539 823669
Email: info@real-adventure.co.uk

If you are still unhappy with how Real Adventure have handled your complaint, you may contact:

UK Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 08456 30 60 60 | Website: www.ico.org.uk(external (link)